Sometimes computer systems amaze me. Anything should be possible, one would think. However, that does not seem to be the case. When we booked a room through an online booking system for instance, we wanted to have an additional bed on the room. We had to call the hotel and told them our wishes. We would assume that their hotel reservation system would allow then the complete booking to be done while we were on the phone, but no, we had to go back to the online booker and finish the booking there. Unnecessary complicated.